Protection Policy Welcome to Car Wash, where precision detailing meets professional care — and your privacy is treated with the same level of respect as your vehicle. Whether you're scheduling a service, requesting a quote, or exploring our packages online, we are fully committed to protecting your personal information and ensuring a secure, transparent experience from start to finish. This Protection Policy explains how we collect, use, and protect your data when you engage with our website or book any of our detailing or car wash services. 1. Information We Collect To provide you with personalized and reliable service, we may collect the following types of information: Personal Details: Your name, contact number, and email address for communication and service coordination. Vehicle Information: Car make, model, color, license plate (for identification at the service location), and detailing preferences. Appointment Data: Service type, time and date preferences, and location details (if mobile service is offered). Payment Records: Confirmation of payments or deposits for scheduled services. Online Behavior: Basic analytics about how visitors use the website (e.g., page views, time spent, browser type) — no sensitive personal data is collected without your consent. We collect only what is necessary to fulfill your service requests and maintain a high-quality customer experience. 2. How We Use Your Information Your information is used solely to support and improve our operations: To confirm bookings and notify you of changes or updates. To personalize your detailing experience based on vehicle history or previous preferences. To manage payment confirmations and invoicing. To respond to inquiries or resolve service issues efficiently. To improve the functionality and performance of our website and services. We never sell or rent your data to third parties. 3. Security Measures Just like your vehicle is protected in our care, so is your data: Our website uses SSL encryption to ensure secure transmission of all data submitted through contact or booking forms. Your information is stored in secure systems, protected with role-based access and administrative oversight. We perform periodic security audits and software updates to protect against unauthorized access, breaches, or data loss. Only authorized staff have access to customer records, and they are trained in proper data handling protocols. 4. Payments and Transactions If you make a payment online or at the time of service: All transactions are processed through trusted third-party providers using encrypted payment gateways. We do not store your credit card, banking information, or billing credentials on our servers. Any discrepancies in payment will be handled securely and respectfully with proper documentation. Fraudulent or suspicious activity may be reported and will result in service denial. 5. Cookies and Website Functionality To ensure our website runs smoothly: We use cookies to remember user preferences and improve browsing efficiency. Cookies help with form auto-fill, session management, and measuring performance (e.g., which pages are most popular). You can modify or disable cookies in your browser settings at any time. We do not use cookies to collect personally identifiable information. 6. Responsible Usage and Conduct All visitors and clients are expected to use our services honestly and respectfully: Submitting false information, abusive language, or spamming contact forms is strictly prohibited. We reserve the right to deny service or restrict site access to those who misuse our platform or personnel. 7. Communication and Consent By submitting your contact details via our website: You consent to receive service-related communications such as confirmations, reminders, or feedback requests. You can opt out of promotional messages at any time by following the instructions included in our emails or by contacting us directly. We respect your inbox as much as we respect your car — no unnecessary messages. 8. Access and Control of Your Information You have full rights over the information you share with us: You may request access to the personal data we have stored. You can request corrections or updates if your information changes. You may request removal of your data, subject to legal or service record requirements. To submit a data request, please contact our support team directly. 9. Policy Updates As Car Wash grows and adapts to new technology or legal standards, this Protection Policy may be updated. We will post any changes clearly on our website. Continued use of our services after an update implies agreement with the revised policy.